This is the most detailed and thorough event on service design available. It is a two-week intensive leadership level event taught by Dr. Michael Kendrick and associates.
It teaches participants how to create a coherent and functional service for and with an individual. It takes a blank page approach and then walks through service design theory and practice. Participants work in groups of three or four around a focus person (an individual with impairment and or their family/whānau) to create a good life and articulate in detail the steps, approaches, strategies, personnel and resourcing that will be required to create the life.