Services

Service Quality

“Quality is never accidental - it is always the result of conscious effort”

Personal Outcome Measures

Standards Plus is accredited with the American Council for Quality and Leadership to provide training and service evaluations using their Personal Outcome Measures.

Personal Outcome Measures operate across 7 broad domains of:

• Identity
• Autonomy
• Affiliation
• Attainment
• Safeguards
• Rights
• Health and wellness

Within these domains, 25 personal outcomes have been identified.

Evaluation and review of services using Personal Outcome Measures gives the provider information about:

• The extent to which people using their services are attaining personal outcomes.
• The extent to which the service is providing the type of support necessary for personal outcomes to be attained.

Read more about The Council.

Quality Training Packages

We offer introductory, intermediate and advanced training in Personal Outcome Measures:

• One day Introductory focus.
• Four day Implementation focus.
• Ten day Service Design focus.

Introduction to Personal Outcome Measures

A one-day training event that gives people an introductory understanding of concerns like:

• What is quality?
• The difference between quality and standards.
• What are personal outcomes, and how are they defined?
• The relationship between supports (inputs) and outcomes.

Implementation of Personal Outcome Measures – An organisational commitment to quality

A four-day training programme that is a combination of the theory and practical implementation of applying personal outcomes as a measure of service quality, including:

• An understanding of outcomes as a means of determining quality.
• Detailed analysis of the 7 Personal Outcome Domains.
• Detailed understanding of the 25 Personal Outcome Measures.
• Practical experience in applying personal outcomes at the individual level.
• Practical experience in applying personal outcomes at the service and planning level.

"Taking a Lead" - Optimal Service Design Package

A 10-day advanced training programme in individualised service design and personal planning. An intensive, theoretical and practical programme.

Content Includes:

• “The Character Of Planning for Personal Needs and ‘Imagining Better' ”
• “The Address of Needs and Wants” (Part A)
• “Right Relationship and other Person Centred Ethics”
• “The Character of Social Devaluation and its Hurtful Consequences”
• “A Brief Summary of Social Role Valorisation Theory As an Overarching Response to Social Devaluation”
• Quality; Assumptions and Definitions
• Innovation
• “Service Modelling: Valid And Invalid Starting Point Assumptions” eg: culturally valued analogs, centre-based versus person-based models, funding-based versus needs-based models, professional versus natural supports etc.
• The Role of Intentional Safeguards
• “Model Coherency Analysis and Construction”
• “Cost Benefit Analysis and the Relevant Address of Needs”
• "Bureaucratic Shielding”
• “Consumer Governed Service Models
• Address of Human Resource Issues
• Devising of Service Model
• Development of Administrative and Budgetary Aspects of Proposals
• Preparation of Intentional Safeguards Proposals